Before we make it personal
Every personalized piece starts with the details you provide. Please carefully check names, spelling, dates, colors, and sizes before checkout.
If something isn’t right
If your order arrives damaged, incorrect, or different from the confirmed details, contact us promptly with your order number and clear photographs so we can assess it and arrange the appropriate solution.
Changes, returns & next steps
Changes or cancellations depend on whether production has started. Contact us before returning any item so we can confirm the next steps. Gift-card refunds and adjustments are handled by the team after reviewing payment and redemption records.